Usually when staff reports to not be receiving emails, it's because they're flagged as spam by Hornet Security and haven't been released to the user.  Emails can be manually searched for and released to the user in the Hornet Security control panel.  The steps for doing so are as follows:


  1. Login to cp.hornetsecurity.com using your ABPN.org email and password
  2. In the upper right drop-down, click the X to clear out the field and begin typing in the email address of the user reporting the issue - click on the match when you see one populate.
  3. Set the date range filter to the time period the missing email was sent
  4. Click the Search bar and select Communication Partner as the parameter
  5. In the Search bar, enter the email address that the missing email was sent from and hit Enter
  6. The search results should show emails that were blocked - these will have a circle with a slash through in the Status column
  7. Click on the Info button on the far right
  8. Click on "Allow and Release to Sender" - this will release the email and mark the user as safe