On rare occasions, Accounting Manager (Gwen) need to cut a manual check refund, rather than crediting the original payment method because too much time has passed in between physician payment and ABPN refund back to physician. 


When physician has a credit (refund due) and is on Accounting Manager's Credits dashboard, in these cases, we do not want her to select Returned to Customer as with other refunds because this sets up the credit to be integrated to Business Central. Here, we do not want these to integrate since Accounting Manager is doing Business Central updates manually to create the payable and pull it through to Accounts Payable (Sherri) to cut a paper check.


Accounting Manager will send request to helpdesk so IT can update Credits in this scenario. 


1. Update Credit.CreditStatusid to 3 (Returned to Customer)

2. Update Credit.IssuedDate to date Accounting Manager specifies

3. Update Credit.Note to note Accounting Manager specifies 

4. Update Refund.RefundStatusid = 3 (Returned)

5. Update Refund.PostedDate to GETDATE()