Sometimes we get helpdesk tickets that a physician can access their portal and see their ABCC component with no issue, but when they access the Oasis platform, they get a message saying that their access or catalog has expired (or some other message that indicates they don't have access to their current article catalog).
Things to check:
1. For ABCC, check what sign on payload (query below). If no data returns or incorrect data returns for the physician, check accuracy of ccenrollment, ccenrollmentcertificate, diplomate, ABCC assessment, and ABCC assessment module
2. If payload is correct, the likely issue is that the physician has been logged into Oasis and needs to sign in again for the current payload data to be received which tells Oasis what the physician can currently access. Physician should be asked to fully log out of Oasis and then log back in (with their portal login).