General Info

Physician Trouble Navigating in Oasis
Physicians have been getting confused about how to access articles displaying in 'Recently Viewed' pane on Oasis dashboard. Below you can see Dr...
Wed, 15 May, 2024 at 9:19 AM
Connecting to ABPN WiFi and VPN
IN OFFICE ONLY: How to Connect to ABPN-Staff  Wifi on Windows 11 You will need to connect to the ABPN-Staff wifi network in order to access network resourc...
Wed, 12 Jun, 2024 at 11:01 AM
Preparing for A Device Refresh
1. Copy All Files from Desktop and Documents folders to your U drive 2. Export any bookmarks from Google Chrome and/or Edge
Thu, 6 Jun, 2024 at 3:09 PM
Adding New Training Program in BC
https://abpnit.freshdesk.com/a/tickets/4522 [3/14 4:01 PM] Jenny Vollmer She's wanting to add a new Brain Injury Medicine training program.  Offici...
Fri, 21 Jun, 2024 at 9:52 AM
Alter Certificate History (preCERT CSE Evaluator Does Not Return)
If it is reported that a precert user can't get a CSE evaluator to be found in the drop down, the reason is usually due to their certificate history.  F...
Mon, 3 Mar, 2025 at 10:40 AM
Recording missing payments
You may see tickets where the user has paid either for annual fees or for an exam application and received a receipt for it, but their payments aren't r...
Mon, 3 Feb, 2025 at 12:46 PM
Deleting Duplicate Physicians from BC
Sometimes program users will accidentally create a duplicate physician when they intended to transfer an existing user into their program, and these duplica...
Wed, 15 Jan, 2025 at 2:48 PM
BC users unable to approve training documents
Sometimes PGY training records will be listed with a status of "No Documents" although there are documents uploaded for the given PGY, and they ca...
Wed, 10 Jul, 2024 at 2:56 PM
Releasing missing emails
Usually when staff reports to not be receiving emails, it's because they're flagged as spam by Hornet Security and haven't been released to the ...
Wed, 24 Jul, 2024 at 4:01 PM
Accounting Manager Needs to Dismiss a Returned Credit and Prevent it from Integrating to Business Central
On rare occasions, Accounting Manager (Gwen) need to cut a manual check refund, rather than crediting the original payment method because too much time has ...
Wed, 31 Jul, 2024 at 12:26 PM